Tom Talks

How to Lose a Life-Long Customer in 15 Minutes

[fa icon="calendar'] Dec 7, 2017 3:06:08 PM / by Tom Bronson

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A couple months ago, I walked into my neighborhood Home Depot with no idea that it would be the last time I entered as a loyal customer. Any time I needed something for my home over the last 19 years, whether it was a new light bulb or some wood for a new project, I bought it from Home Depot. I even had a Home Depot credit card, which was one of the only company-specific credit cards I’ve ever owned. If I had to buy something and they sold it, that’s where I wanted to buy it.

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