Tom Talks

A Note to Our Customers

[fa icon="calendar'] Mar 13, 2018 5:32:29 PM / by Tom Bronson

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To our valued partners,

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It’s OK to Make Mistakes, so Long as You Learn and Grow from Them

[fa icon="calendar'] Feb 20, 2018 6:25:40 PM / by Tom Bronson

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Getting in contact with the right person the first time around is probably the easiest way to improve your customer service, and that’s something I can definitely say from experience. There is nothing more frustrating than waiting on hold for minutes (that seem like hours) only to be told that you have to be transferred to another department. I had that very experience recently when I called the number I was given in an email (by a large credit card company), which turned out to be the wrong department. Uggghhh!  

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How to Lose a Life-Long Customer in 15 Minutes

[fa icon="calendar'] Dec 7, 2017 3:06:08 PM / by Tom Bronson

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A couple months ago, I walked into my neighborhood Home Depot with no idea that it would be the last time I entered as a loyal customer. Any time I needed something for my home over the last 19 years, whether it was a new light bulb or some wood for a new project, I bought it from Home Depot. I even had a Home Depot credit card, which was one of the only company-specific credit cards I’ve ever owned. If I had to buy something and they sold it, that’s where I wanted to buy it.

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